Getting Help from TRIAX

  • BEFORE You ask TRIAX for help, please try to help yourself !
    Please first search this TRIAX DOL Documentation for an answer to your question or problem.

If you get stuck while doing your designs with DOL, you can always get help from your TRIAX Support Team.

  • TRIAX Design Online allow you to assign a Plan to a TRIAX Support person.
    To do this, you must know the exact DOL account name of your local TRIAX Support person,
    so you are advised FIRST to call him/her to get that name, and agree about the assignment.
  • THEN you can assign the Design Plan to him/her (See how to do the assignment here)
  • HOWEVER, in most cases the TRIAX Support Team can easily guide and advice you via e-mail or over the phone,
    so you can continue on your own without assigning a Plan to TRIAX.

WARNING: When you assign a Plan to someone else, the plan is MOVED, and consequently it will be DELETED from your own account.
You may want to make a local copy of your plan before assigning it to someone else (See how to do a copy here)

NOTE: Please be aware that this 'DOL assign Plan to TRIAX' service may not be a free service.
Make sure to agree the terms with your TRIAX Support Team at every incident.